At Saintrig, we are committed to providing genuine, quality products and ensuring that your order reaches you in proper condition.

Due to the nature of computer hardware, electronics, and gaming products, Saintrig does not offer monetary refunds for delivered orders. However, eligible products may be exchanged or replaced in accordance with the terms outlined below.

1. Exchange & Replacement

An exchange or replacement may be considered in the following situations:

• The product arrives physically damaged.
• The product is dead on arrival (DOA) or has a verified functional defect upon initial testing.
• An incorrect product was delivered due to an error on our part.
• The product has a verified manufacturing defect covered under the applicable warranty.

All exchange or replacement requests are subject to inspection and verification by Saintrig or the applicable manufacturer/distributor.

2. No Monetary Refunds

Saintrig does not offer monetary refunds for delivered orders.

This means we do not generally provide refunds through:

• Cash
• Bank transfer
• Credit/debit card reversal
• Store-credit refunds in place of an eligible exchange

Where an issue qualifies under this policy, the primary resolution will be:

• Exchange for the same product, subject to availability; or
• Replacement with an equivalent product, where appropriate.

If the exact product is unavailable, Saintrig may discuss an alternative solution with the customer, depending on the circumstances and applicable warranty terms.

This policy is subject to applicable consumer protection laws and the terms of the relevant manufacturer warranty.

3. Product Condition

Products submitted for exchange or warranty assessment must be returned in a condition suitable for inspection.

Where applicable, the following should be included:

• Original product
• Original packaging
• Accessories
• Cables and adapters
• Manuals and documentation
• Warranty cards
• Other items originally supplied with the product

Products may not qualify for exchange or warranty service if they show signs of:

• Physical damage
• Liquid or moisture damage
• Burns or electrical damage
• Tampering
• Unauthorized repair
• Modification
• Improper installation
• Misuse or negligence

4. Computer Hardware & Compatibility

Customers are responsible for confirming that a product is compatible with their system before placing an order.

Compatibility issues do not automatically qualify a product for exchange or replacement.

This includes issues arising from:

• Incompatible components
• Incorrect installation
• Incorrect BIOS configuration
• Incorrect software or driver configuration
• Insufficient or incompatible power supply
• User-created system configuration issues

We recommend verifying compatibility before purchasing components such as processors, motherboards, RAM, graphics cards, power supplies, storage devices, and CPU coolers.

If you are unsure about compatibility, please contact Saintrig before placing your order.

5. Damaged Packages

Customers should inspect their package upon delivery whenever possible.

If the package appears visibly damaged, please:

1. Take clear photographs of the package before opening it.
2. Record a video of the unboxing where possible.
3. Contact Saintrig as soon as possible.
4. Keep the original packaging until the matter has been resolved.

Photos or video may be requested to assist with investigating damage that may have occurred during shipping.

6. Dead on Arrival (DOA)

If a product appears to be defective immediately after delivery, please contact us promptly.

The product may need to be tested by Saintrig or the applicable manufacturer/distributor to determine whether the issue is a genuine product defect.

A product that does not function due to incorrect installation, incompatible hardware, configuration issues, or user-caused damage may not be considered DOA.

7. Manufacturer Warranty

Many products sold by Saintrig are covered by manufacturer or distributor warranties.

Warranty coverage, duration, and procedures may vary depending on the product and manufacturer.

Depending on the applicable warranty terms, a warranty claim may result in:

• Repair
• Replacement
• Exchange
• Another resolution determined by the manufacturer or authorized warranty provider

Saintrig may assist customers with the warranty process where applicable, but the final warranty determination may be subject to the manufacturer's or authorized distributor's assessment.

8. Exchange Request Process

To request an exchange or replacement, please contact Saintrig and provide:

• Order number
• Customer name
• Product name
• Description of the issue
• Photos or videos, where applicable
• Proof of purchase

Our team may request additional information or require the product to be returned for inspection and testing.

Submitting an exchange request does not guarantee approval. The product must meet the applicable conditions of this policy and, where relevant, the manufacturer's warranty requirements.

9. Situations That May Not Qualify for Exchange

An exchange or replacement may be declined where the issue is determined to have resulted from:

• Physical damage
• Liquid or moisture exposure
• Burns or electrical damage
• Improper installation
• Incorrect handling
• Unauthorized modification or repair
• Tampering
• Incompatible components
• Power-related damage
• Software or configuration issues
• Normal wear and tear
• Misuse or negligence
• Failure to follow the manufacturer's installation or operating instructions

10. Important Notice

Saintrig reserves the right to inspect and verify products before approving an exchange, replacement, or warranty claim.

The availability of an exchange or replacement depends on the product's condition, the nature of the issue, product availability, and applicable manufacturer/distributor warranty terms.

This policy applies to purchases made through Saintrig's official sales channels and is subject to applicable consumer protection laws and manufacturer warranty terms.